> For the complete documentation index, see [llms.txt](https://minnovation-technologies.gitbook.io/alphax/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://minnovation-technologies.gitbook.io/alphax/getting-started.md).

# Getting Started

### Accessing and Logging into AlphaX IoT

You can access the  platform via this [URL ](https://app.alphax.cloud/)in a web browser. The URL will direct you to the login page.

1. Enter your email address.
2. Enter your password.

{% hint style="warning" %}
Email address and password are case-sensitive. Make sure to enter them correctly.
{% endhint %}

<div align="center"><img src="/files/uh8oI967UXPwDgxBWv7x" alt=""></div>

### Forgot password

If you forgot your password, click the **Forgot your password** link and enter your email address. You will receive an email with a link to reset your password.

![](/files/w0nTawtmp3SjSLTISVfd)

### Supported Browser

* Microsoft Edge latest Chromium-based version)
* Mozilla Firefox (latest Extended Support Release \[1])
* Google Chrome (2)
* Internet Explorer 11 (3)

### Homepage Main Elements

The system will take you to the homepage after you sign in. The following are the primary elements of the homepage.

<table><thead><tr><th width="150.8676521128254">Element</th><th>Description</th></tr></thead><tbody><tr><td>Logo</td><td>Located in the uppermost left of the homepage.</td></tr><tr><td>Menu</td><td>Located next to the logo. This element allows you to collapse or expand the menu.</td></tr><tr><td>User's Name and Role</td><td>Located below the logo. This shows the user's name and assigned role.</td></tr><tr><td>Homepage</td><td>Located in the upper right of the screen. This element provides users easy access to the main page.</td></tr><tr><td>Create Support Request</td><td>Located next to the homepage. This element allows users to request support or send report on the following features: Hardware, Bugs Reports, Technical Issues, How Tos, and Feature Request.</td></tr><tr><td>Set System Refresh Rate</td><td>Located next to create support request. This element allows users to set the system's refresh rate.</td></tr><tr><td>Profile</td><td>Located in the upper rightmost of the homepage. The profile allows users to view and edit their credentials. This is also where you sign out.</td></tr></tbody></table>

![](/files/2wv8nekblOQSUOg8kscz)

#### Creating Support Request

1. Select **Request Type**.
2. Add a detailed description of the request.
3. Click **Send**.

![](/files/1yW5NWEy5hQz4kMp8mLU)

#### Set System Refresh Rate

1. Choose your preferred refresh rate.

{% hint style="info" %}
You can choose **Disabled** to turn off the system's refresh rate. If you select another option than **Disabled**, a green check will appear next to the system refresh rate.
{% endhint %}

![](/files/AeN2SlJRvaXpiw5uIB2r)

#### User's Profile

To view and update your profile:

1. Click the drop-down menu.
2. Select Profile.
3. You will be redirected to your profile page and update your credentials.

![User's Profile](/files/UpZUNdtFkj7bkyTS0lS1)

On the Profile page, you can update the following:

* **Avatar -**  Choose your avatar or profile photo by clicking **choose file**.
* **Email Address -** Enter the email address you prefer to use.
* **Mobile Number -**  Enter the phone number you prefer to register.
* **Enable dark mode -** You can select this option if you prefer dark mode.
* **Timezone -** Select the time zone in your area.
* **Layout -** Select Standard for layout.
* **Slidebar -** You can select between collapsed or opened.

![Profile Page](/files/fZ7qxkFcQzVq04JGDST0)

<br>