Creating an Alert
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To add a new alert, Click Create Alert at the topmost left on the alert page of the module TOOLBOX.
Fill in the information required to complete the enrolment of a new alert.
The system will step you through a total of 3 forms where you can enter your information. These are the following fields that you will get on these forms
Name* - In this column, you must fill in the name of the alert that you can give according to your choice so that it would be easy to distinguish the details of this alert from other alerts in the list page.
Entity* - Users must assign the alert to their hierarchy. The level chosen for the alert will set its access for other users within your organisation. Best practice is to set the entity at the lowest level that still allows access to all sensors that will be included in the alert. Only users with access to the entity selected will be able to access the alert you are creating.
Sensors* - When you click on the field sensors, you will get the list of all the sensors that your users has access to. You can filter the required sensor/s by starting to type its name or other descriptors in the field.
Condition Label* - In this column, you can enter a label for the condition. This is a free text field but is important so that the end user can understand the issue that they receive in the alert notification.
Alert Condition* - We can get an alert in various conditions in which the device shows a different value from the normalized value. So when we click on the field of Alert Condition, you will get a list of alert conditions, select one according to the requirement. There are three different types of alert conditions.
Al-based Alerts - In this type, you will get only one alert that is Anomaly Detected.
Value-Based Alerts -These include three types of alert conditions i.e., Value goes below limit, Value is equal to limit, and Value goes above limit.
Status-based Alerts - Three alert conditions come under this category and these are Sensor Offline, Payload Received, and Error Code.
Notify List - In this column, you need to add the email Id/s of those users to whom you want to send the notification of these alerts.
Notification Subject - In this column, you need to write the subject that the user will get in the email for the alert notification.
Notification Body - In this field, you can write any information about the alert if it is required by the user.
Notification Channels - There are three channels that you can use for sending a notification of an alert to the user. You can choose more than one channel. These channels are Email Notification, SMS Notification, and Webhook.
If you click on the Webhook, you will get a new field, where you need to fill in the URL of the Webhook where you want to get the notification.
Alert Mode - You can set the alert on auto mode or can set it manually. When you click on the button for alert mode, it will turn into an auto mode where you will get three fields for settings.
Alert Active Months- You can deselect the month by clicking on the respective button for that month.
Alert Active Days- Similarly, you can deactivate the alert for any day of the week by clicking on the respective button for that day.
Alert Active Hours- There is a range of 24 hours, you can adjust the range of the hours for which you want to activate the alert.
Alert Status - With the help of this tab, you can adjust the status of the alert i.e., whether you can make it active by clicking on it, or can inactive it by again clicking on the same active button.
Throttle - The purpose of throttling is to limit any action being executed too many times, i.e. generating too many notifications. This throttle tab will allow you to limit your notifications. When you click on this field, you will activate the throttle and an additional field field will appear, where you need to fill in the value in hours.
For instance, if the user put 2 hours for throttle. That means once the sensor is alerted, the user will get the notification and then the user will not get notification for next two hours for that particular sensor.
Alert Notes - If you want to write any information related to the alert, you can use this tab. Here you can edit your notes by using various options. You have the option to change the style of your writing, can underline the notes, and can also bold your writing. You also have an option to remove the font style. You have an option to create the ordered, and unordered list, and there is also a tab that can be used to align the notes at various positions. You can arrange your notes in table form by using the tab table.
Limit* - As there are some value-based alerts. For instance, if the value goes above or below that normal value, you will get an alert. So by clicking on this field, you must fill in the normalized data value of the device. When you hover over this field, you will see the two buttons , you can also use these buttons to insert the limit in the field.
Add New Conditions - On a sensor/s, you can apply more than one alert. So to add more alert conditions on a sensor/s. You need to click on the tab . By clicking on this button, you will again get the three same fields that you need to fill in. These fields are
Once you create an alert, you can check it on the list page of the Alert.
